Are you having an issue were your safe accepts the code and does not open?
First, we need to determine if this issue is caused by a mechanical failure, or it doesn't have enough battery power to open your GunVault.
GunVault highly recommends the use of either Duracell or Energizer 9V alkaline batteries with an expiration date of 5 years into the future.
If you already changed the battery and are getting a whirling sound after you enter your code, as described the downloadable video attached.
If this issue persists, please provide the following information:
- A short video of the issue.
- Your GunVault serial number.
Sincerely,
The GunVault Customer Support Team.